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Returns & Exchanges

How do I return?

  • Enter your order number and email address HERE

  • Follow the instructions and select the items you want to return

  • You will get a confirmation email with the shipping guidelines once the return request is approved

KDC Shop offers returns up to 14 days of the delivery date to return your item(s) for a full refund to the original payment method for the order. After 14 days of your delivery date store credit will apply in the form of a KDC Shop gift card.

All items must be unused, unworn and have their original tags attached. All items must be returned with the original delivery note.

Allow 7 business days from the time we receive your return for it to be processed.Once we have processed the return, you will receive a return confirmation email.

Please note there is a restocking fee of $5 that will be deducted from your refund.

 Please note items received outside of the specified returns period will not be accepted.

You can start your return here.

All store credit, refunds, and/or exchanges that are due will be issued within 3 to 5 business days after the return is processed.

You can find additional information about our Return Policy HERE

Return Labels:

We provide these labels to you via email or browser download if your product is eligible. You can start your return here.  Once you have created a return label, you must mail that package within 14 days.

Final Sale Items: 

We do not offer refunds, returns or exchanges for final sale items. No exceptions. Additional discounts cannot be used on final sale items.

Damaged Items: 

Any items returned in damaged condition will be subject to inspection. If the item was damaged before arriving to you, we will send you a new one. If deemed to have been worn or damaged by you, the customer, we will not replace the product or refund your order. 

If you have any questions not covered here, please email us at team@offmenumerch.com

Please include the original packing slip in the box when you return it.

Cancellations:

Unfortunately we do not provide cancellations. 

Exchanges:

If you would like to exchange your online purchase, please return the item you wish to exchange and place a new order on our site.

 Refund eligibility

Your return will be inspected within 3-5 business days of receipt.

If in acceptable condition, a credit will be automatically issued back to your original form of payment in 3-5 business days. You will receive an email from kdcshop.com once the refund has been issued. It can take 5-10 business days from that point for your bank to process the refund back to you. 

If you are returning an item purchased with a digital gift card, the original gift card will be credited the amount of the return.

 Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. It is typical for the refund to take 5-10 days to be refunded by your bank. 

If you’ve done all of this and you still have not received your refund yet, please contact us at team@offmenumerch.com

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