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Refund Policy

RETURNS

We want you to be satisfied with your purchase, you may return the item for store credit or exchange it for a new item within 30 days of the receipt of your purchase. Please note items received outside of the specified returns period will not be accepted. You can start your return here.

Items must be shipped within 14 days of receiving your return shipping label. Items sent after 14 days will not be accepted. Please note, you must use our return portal to return your items. Items returned without using our portal will not be accepted. 

With limited exceptions, valid returns are refunded in the form of store credit. Damaged/defective items will be subject to an exchange if in stock.

All store credit, refunds, and/or exchanges that are due will be issued within 3 to 5 business days after the return is processed.

All final sale items are marked as such and cannot be returned for store credit.

You can find additional information about our Return Policy HERE

Return Labels: We provide these labels to you via email or browser download if your product is eligible. You can start your return here.  Once you have created a return label, you must mail that package within 14 days.


Clothing: Must be returned unworn and with the original tags on the garment.

Final Sale Items: We do not offer refunds, returns or exchanges for final sale items. No exceptions. Additional discounts cannot be used on final sale items.

Damaged Items: Any items returned in damaged condition will be subject to inspection. If the item was damaged before arriving to you, we will send you a new one. If deemed to have been worn or damaged by you, the customer, we will not replace the product or refund your order. 

If you have any questions not covered here, please email us at team@offmenumerch.com

Please include the original packing slip in the box when you return it.


CANCELLATIONS

Unfortunately we do not provide cancellations. 

 

EXCHANGES

We do not do exchanges, you must return and create a new order.

 

REFUND ELIGIBILITY

Your return will be inspected within 3-5 business days of receipt.

If in acceptable condition, a credit will be automatically issued back to your original form of payment in 3-5 business days. You will receive an email from kdcshop.com once the refund has been issued. It can take 5-10 business days from that point for your bank to process the refund back to you. 

If you are returning an item purchased with a digital gift card, the original gift card will be credited the amount of the return.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. It is typical for the refund to take 5-10 days to be refunded by your bank. 

If you’ve done all of this and you still have not received your refund yet, please contact us at team@offmenumerch.com

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